Terms of service
Below is the full English translation. I’ve standardised the contact email to support@koriora.com. Replace the [LINK] placeholders before publishing. This translates the original terms; it does not adapt them to UK law.
TERMS OF SERVICE — KORIORA
OVERVIEW
Welcome to Koriora! The terms “we”, “us” and “our” refer to Koriora. Koriora operates this store and website, including all associated information, content, features, tools, products and services, to provide you, as a customer, with a personalised shopping experience (the “Services”). Koriora uses the Shopify platform, which enables us to provide the Services to you.
The terms and conditions below, together with the policies referenced in them (the “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights, including disclaimers of warranties and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services.
Company Information
This website is operated by AY ADR COMMERCE LIMITED, referred to as “Koriora”.
- Address: 74–78 Stanley Street, Central, Hong Kong
- Registration number: 78936895
- Email: support@koriora.com
- Website: koriora.com
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you have reached the legal age of majority in your state or province of residence and that you give us your consent to allow your minor children to use the Services on devices that you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment and delivery information. You represent and warrant that all information you provide in our stores is accurate, current and complete, and that you have all necessary rights to provide that information.
You are solely responsible for the security of your account credentials and all activity associated with your account. You may not transfer, sell, assign or license your account to another person.
SECTION 2 — OUR PRODUCTS
We have made every effort to present our products and services accurately in our online stores. However, please note that product colours or appearance may differ from what is displayed on your screen due to the type of device you use to access the store, as well as its settings and configuration.
We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or be identical to what is displayed or represented in our online stores.
All product descriptions are subject to change at any time, without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of products we offer to any person, geographical region or jurisdiction on a case-by-case basis.
SECTION 3 — ORDERS
When you place an order, you are making an offer to purchase. Koriora reserves the right to accept or reject your order for any reason at its discretion. Your order is only considered accepted after written confirmation from Koriora. We must receive and process your payment before your order is confirmed.
Please check your order carefully before submitting it, as Koriora may not be able to accept cancellation requests once the order has been confirmed. If we reject, change or cancel your order, we will attempt to contact you using the email address, billing address and/or telephone number provided when placing the order.
Your purchases are subject to the return or exchange conditions set out in our Refund Policy [LINK].
You represent and warrant that your purchases are intended for personal or household use and not for commercial resale or export.
SECTION 4 — PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect when the order is placed and will be stated in your order confirmation email. Unless expressly stated otherwise, displayed prices do not include taxes, delivery charges, handling fees, customs duties or import charges.
Prices displayed in our online stores may differ from those offered in our physical stores or on other online platforms operated by third parties. From time to time, we may offer promotions on our Services that affect pricing and are governed by separate terms and conditions. If there is a conflict between the terms of a promotion and these Terms, the promotion’s terms will take precedence.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our stores. You agree to promptly update your information, including your email address, credit card numbers and expiry dates, so that we can complete your transactions and contact you if necessary.
You represent and warrant that:
- Your credit card information is accurate, correct and complete.
- You are authorised to use that card for the purchase.
- Your card issuer will honour the charges incurred.
- You will pay the charges incurred at the displayed prices, including delivery and processing charges and all applicable taxes.
SECTION 5 — SHIPPING AND DELIVERY
We cannot be held responsible for delivery or shipping delays. All stated delivery times are estimates and are not guaranteed. We accept no responsibility for delays caused by carriers, customs procedures or events beyond our control. Once products are handed to the carrier, ownership and the risk of loss pass to you.
SECTION 6 — INTELLECTUAL PROPERTY
Our Services, including, without limitation, all registered trademarks, brands, text, displays, images, graphics, product reviews, videos and audio content, together with their design, selection and arrangement, are the exclusive property of Koriora, its affiliates or its licensors. They are protected by US and foreign patent, copyright and intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any material available through the Services without our prior written consent.
Unless expressly stated otherwise in these Terms, nothing shall be interpreted as granting you a licence or any other right to any patent, trademark, copyright or other intellectual property belonging to Koriora, Shopify or a third party. Unauthorised use of the Services may violate federal and state intellectual property laws. All rights not expressly granted in these Terms are reserved by Koriora.
Koriora’s names, logos, product and service names, designs and slogans are registered trademarks of Koriora, its affiliates or its licensors. You may not use them without Koriora’s prior written permission.
Shopify’s name, logo, product and service names, designs and slogans are registered trademarks of Shopify. All other names, logos, product and service names, designs and slogans appearing on the Services are the registered trademarks of their respective owners.
SECTION 7 — OPTIONAL TOOLS
You may have access to customer tools provided by third parties as part of the Services. We do not monitor these tools and have no control over or input into them.
You acknowledge and agree that we provide access to these tools “as is” and “as available”, without warranties, representations or conditions of any kind and without our endorsement. We accept no liability arising from or relating to your use of optional third-party tools.
Your use of optional tools offered on the website is entirely at your own risk and discretion. You are responsible for ensuring that you understand and accept the terms applicable to those tools, as established by the relevant third-party providers.
We may also offer new features through the Services in the future, including new tools and resources. These new features will form part of the Services and will be subject to these Terms of Service.
SECTION 8 — THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third-party websites, you do so at your own risk.
We accept no liability for any harm or damage relating to your access to third-party websites or your purchase or use of products, services, resources or content on those websites.
Please carefully review third parties’ policies and practices and ensure that you understand them before entering into any transaction. Claims, complaints, concerns or questions regarding third-party products and services should be directed to the relevant third party.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: This section accurately describes the relationship between Shopify and your store and must not be removed or modified.]
Koriora is powered by Shopify, which enables us to provide the Services to you. However, any sale or purchase made through our store is directly with Koriora.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Koriora, including any damage, injury or loss resulting from purchased products or services.
You hereby expressly release Shopify and its affiliates from any claims, damages and liabilities arising from or relating to your purchases and transactions with Koriora.
SECTION 10 — PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, available here [LINK]. Certain personal information may also be subject to Shopify’s Privacy Policy, available here [SHOPIFY PRIVACY POLICY LINK]. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them.
Information you submit to the Services will be transmitted to and shared with Shopify and third parties, which may be located in countries other than your country of residence, in order to provide the Services to you.
Please consult our Privacy Policy [LINK] for further details about how we, Shopify and our partners use your personal information.
SECTION 11 — FEEDBACK
If you submit, upload, publish, email or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable and non-exclusive licence to use, reproduce, modify, publish, distribute and display that Feedback for any purpose, including commercial purposes.
For example, we may exercise our rights under this licence to operate, provide, evaluate, improve and promote the Services, and to fulfil our obligations and exercise our rights under these Terms of Service.
You also represent and warrant that:
- You own or have all necessary rights to the Feedback.
- You have disclosed any compensation or incentives received in connection with submitting your Feedback.
- Your Feedback complies with these Terms.
We are not and will not be under any obligation to:
- Keep your Feedback confidential.
- Pay compensation for your Feedback.
- Respond to your Feedback.
We may, but are not obliged to, monitor, edit or remove any Feedback that we determine, at our sole discretion, to be unlawful, offensive, threatening, defamatory, libellous, pornographic, obscene or otherwise objectionable, or that infringes any party’s intellectual property rights or these Terms of Service.
You agree that your Feedback will not infringe any third-party rights, including copyright, trademarks, data protection, personality rights or other personal or proprietary rights.
You further agree that your Feedback will not contain defamatory, unlawful, abusive or obscene statements, or any computer virus or malware that could affect the operation of the Services or any related website.
You may not use a false email address, impersonate another person or mislead us or third parties about the origin of any Feedback. You are solely responsible for your Feedback and its accuracy. We accept no responsibility or liability for Feedback posted by you or any third party.
SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS
The Services may occasionally contain information with typographical errors, inaccuracies or omissions, including information relating to product descriptions, prices, promotions, offers, delivery charges, transit times or product availability.
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders where information is inaccurate, at any time and without prior notice, including after you have submitted your order.
SECTION 13 — PROHIBITED USES
You may access and use the Services only for lawful purposes. You are strictly prohibited from accessing or using the Services, directly or indirectly:
(a) For unlawful or malicious purposes.
(b) In violation of any international, federal, provincial, state or local regulation, rule or law.
(c) In a manner that infringes the intellectual property rights of Koriora, Shopify or third parties.
(d) To harass, abuse, insult, harm, defame, slander, disparage, intimidate or injure any of our employees or any other person.
(e) To transmit false or misleading information.
(f) To send, knowingly receive, download, use or reuse any content that does not comply with these Terms.
(g) To transmit or cause the sending of any advertising or promotional material, including spam, chain letters, junk mail or similar solicitations.
(h) To impersonate, or attempt to impersonate, any person or entity.
(i) To engage in conduct that restricts or prevents another person’s use or enjoyment of the Services or that, in our judgement, could harm Koriora, Shopify or users of the Services, or expose them to liability.
You also agree not to:
(a) Upload or transmit viruses or other malicious code that could affect the functioning or operation of the Services.
(b) Reproduce, duplicate, copy, extract, sell, resell or exploit any part of the Services.
(c) Collect or track the personal information of others.
(d) Engage in spam, phishing, pharming or pretexting through the Services.
(e) Use robots, spiders, scraping tools, data collection or extraction tools, automated devices, AI tools, including agentic AI, or any automated or manual means to access the Services.
(f) Interfere with, bypass or disable security or authorisation features, robot exclusion headers or other measures we implement to restrict access to the Services.
We reserve the right to suspend, disable or terminate your account at any time and without notice if we determine that you have violated any provision of these Terms.
SECTION 14 — AGENTS
14.1 This section (the “Agent Terms”) applies if you use, authorise, enable or cause the deployment of an Agent to access, use or interact with the Services. An “Agent” means any software or service that acts autonomously or semi-autonomously on behalf of, or at the direction of, a person or entity, and that may run on a device owned or used by a person without direct supervision.
14.2 No Agent may access, use or interact with the Services unless it identifies itself at all times and operates in strict compliance with the conditions set out in Section 14.4 below. Furthermore, no Agent may access, use or interact with the Services if we have instructed that Agent to refrain from accessing, using or interacting with any service.
14.3 We may limit, including through technical measures, whether and how an Agent accesses, uses and interacts with the Services.
14.4 Agents must:
(i) Identify all HTTP/HTTPS requests as originating from an Agent and disclose the Agent’s name by including the following in the user-agent string: “Agent/[agent name]”.
(ii) Not conceal or disguise the fact that access, use or interactions originate from an Agent, including by (a) mimicking human behaviour or interaction patterns, or (b) bypassing or completing CAPTCHAs or measures designed to distinguish computer use from human use.
(iii) Answer truthfully any question or prompt intended to determine whether interactions originate from a human or a computer.
(iv) Not bypass or evade measures intended to block, limit, modify or control Agents’ access to, use of or interactions with the Services.
SECTION 15 — TERMINATION
We reserve the right to terminate this agreement or your access to the Services, or any part of them, at our sole discretion, at any time and without notice. You will remain liable for all amounts due up to and including the termination date.
The following sections will continue to apply following termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provision that, by its nature, should survive termination.
SECTION 16 — DISCLAIMER OF WARRANTIES
Information presented on or through the Services is provided for general information purposes only. We do not guarantee the accuracy, completeness or usefulness of this information. Any reliance you place on it is strictly at your own risk.
We disclaim all liability and warranties concerning consequences arising from the use of this information by you, any other visitor to the Services or anyone informed of its contents.
EXCEPT AS EXPRESSLY STATED BY KORIORA, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THEM ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY WARRANTY, REPRESENTATION OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT.
WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE EXCLUSION OF IMPLIED OR OTHER WARRANTIES, SO THIS DISCLAIMER MAY NOT APPLY TO YOU.
SECTION 17 — LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL KORIORA, OUR PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSEES, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY DAMAGE, LOSS, CLAIM OR ANY DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL OR CONSEQUENTIAL HARM OF ANY KIND.
THIS INCLUDES, WITHOUT LIMITATION, LOST PROFITS, REVENUE, SAVINGS OR DATA, REPLACEMENT COSTS OR ANY SIMILAR LOSS, WHETHER BASED IN CONTRACT, TORT, INCLUDING NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT OBTAINED THROUGH THE SERVICES.
THIS ALSO APPLIES TO ANY OTHER CLAIM RELATING IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, WITHOUT LIMITATION, ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND ARISING FROM THE USE OF THE SERVICES OR ANY CONTENT OR PRODUCT POSTED, TRANSMITTED OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE.
SECTION 18 — INDEMNIFICATION
You agree to indemnify, defend and hold harmless Koriora, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers against any loss, damage, liability or claim, including reasonable legal fees, owed to a third party and arising from:
- Your breach of these Terms of Service or the documents they incorporate by reference.
- Your violation of any law or third-party rights.
- Your access to and use of the Services.
We will notify you of any claim covered by this indemnity, provided that failure to notify you promptly will not release you from your obligations unless you suffer substantial prejudice as a result.
We may manage the defence and settlement of any claim at your expense, including choosing legal counsel. However, we will not settle a claim involving non-monetary obligations on your part without your consent, which you may not unreasonably withhold.
You will cooperate in the defence of claims covered by this indemnity, including by providing relevant documents.
SECTION 19 — SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, void or unenforceable, that provision will remain enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed severed from these Terms of Service.
Such a determination will not affect the validity or enforceability of the remaining provisions.
SECTION 20 — WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.
These Terms of Service, together with any policies or operating rules published by us on this website or relating to the Services, constitute the entire agreement and understanding between you and us and govern your use of the Services.
They replace all previous or current agreements, communications or proposals, whether oral or written, between you and us, including, without limitation, earlier versions of these Terms of Service.
Any ambiguity in the interpretation of these Terms of Service will not be construed against the drafting party.
SECTION 21 — ASSIGNMENT
You may not delegate, transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent. Any unauthorised attempted assignment will be considered null and void.
We may transfer, assign or delegate these Terms and our rights and obligations without your consent or prior notice.
SECTION 22 — GOVERNING LAW
These Terms of Service, together with any separate agreement under which we provide the Services to you, will be governed by and interpreted in accordance with the laws applicable in the jurisdiction where Koriora (AY ADR COMMERCE) has its registered office, namely Hong Kong.
You and Koriora expressly consent to the territorial and personal jurisdiction of the competent courts of that jurisdiction.
SECTION 23 — HEADINGS
The headings used in this agreement are included for convenience only and will not affect or limit the interpretation of these Terms.
SECTION 24 — CHANGES TO THE TERMS OF SERVICE
You can review the most recent version of the Terms of Service on this page at any time.
We reserve the right, at our sole discretion, to update, amend or replace any part of these Terms of Service by publishing updates and changes on our website. You are responsible for checking our website periodically for changes.
We will notify you of any material changes to these Terms in accordance with applicable law, and those changes will take effect on the date specified in the notice.
Your continued use of or access to the Services following the publication of changes to these Terms constitutes acceptance of those changes.
SECTION 25 — CONTACT INFORMATION
For any questions about these Terms of Service, please contact us at support@koriora.com.
Our contact details are:
AY ADR COMMERCE LIMITED
support@koriora.com